Frequently Asked Questions
To expose your pin number on the back of your gift card, peel/scratch the little silver box with black wavy lines. Please do not use a knife or sharp object as it can damage the number.
As stated on the back of your gift card, we are not liable for lost or stolen gift cards, but we want to try to help as much as possible. Please contact us at 1(800)839-7623 and make sure to have the 19-digit gift card number and proof of purchase. Without this information, we are unable to assist you.
Currently, we are experiencing long delays in order processing and shipping. Additionally, gift cards ordered with USPS shipping do not have a tracking number. To ensure that your gift card reaches the recipient in a timely manner, please consider sending an electronic gift card.
Your gift card was sent from [email protected]. You might need to add this email address to your list of trusted senders or check your spam folder.
Here is the link to purchase our electronic or physical gift cards, https://www.texasroadhouse.com/gift-cards
You can also go to your local restaurant to purchase, or multiple 3rd party retailers like Walmart, Walgreens, Kroger, Amazon etc. Gift cards can be purchased in any increment from $5-$100 on our website or at our restaurants.
Sign up for our VIP Club you will receive a free appetizer within the first 24-48hrs. Then you will receive goodies every year on your birthday, anniversary of when you sign up and if your location decides to send anything else out. You can also text VIP to 68984.
Our signature seasoning and sauce is now on Amazon! Just click this link: https://www.amazon.com/s?k=texas+roadhouse&ref=nb_sb_noss_2
As much as we would love to share our recipes with you, all of our recipes are proprietary. But you can still absolutely call your local Texas Roadhouse to see if they can provide you with your favorite menu item to use at home for your dinner!
We do not have a reward program with our mobile app, but if you go to https://www.texasroadhouse.com/vip-club and sign up for our VIP Club you will receive a free appetizer within the first 24-48hrs. Additionally, you will receive goodies every year on your birthday and anniversary of sign-up date.
It’s possible that you have replied “Stop” to our messages in the past and thus have stopped receiving them. You can reply to our company number: 855-540-1372 with the word “Start” and that will allow the text messages to come through again.
We are testing and researching alternative options at this very moment. We just moved to paper bags to pack our fresh-baked bread as well as some locations using paper cups instead of Styrofoam! We too want to do what is best for our guests and the environment. Please Learn more about our sustainability efforts.
The artist for our Texas Roadhouse theme song is Kendell Marvel.
Please contact Roadie Support, they should be able to get you all squared away. 855-698-7446